FAQ • Rock Paper Stories
Look No Further

FAQ

All You Need To Know

frequently asked questions

The books are 297 x 210 mm in size. In terms of weight, a softback is about 370 grams and a hardback 665 grams.

We are always ready to help! You can use our chat button, always on the lower right corner or email us at [email protected]

Oh no! Please email us right away so we can sort this out.

Once the order is placed, it goes to our production team for printing after 3 hrs. It is best to let us know right away so our helpful representatives can help chase the order for you. 

We always aim for you and the little one to be 100% delighted with your book. We are sorry if we did not meet your expectations and are happy to arrange returns. Please send us an email so we can assist you.

You can pay using your credit card or PayPal.

When you checkout, you will be asked if you have a coupon. Just click on it to enter the code.

We do not print our invoices therefore, no price information is included in the packaging. Instead, all order details like confirmation, updates and tracking will be sent via email.

It does not take long! It only takes 2 days for us to process softback books and 3 days for hardback books. 

Delivery is done by Royal Mail which takes roughly 1-3 days only.

We apologise to keep you waiting but please do not worry! Our customer care team is surely in touch with the production team, courier and you. We will let you know what’s going on and always make sure you get your orders.

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